FREQUENTLY ASKED QUESTIONS
Have a Question?
Most of your questions can be answered by reading down below. If you are looking for Technical Support, kindly click here
Where do I contact Technical Support?
Our friendly technical support team can be reached at 1-877-490-6333, or at
support@volantesystems.com if you’d like to send us an e-mail.
What operating systems does Volanté support?
Volanté supports Linux and Windows operating systems.
Does Volanté offer handheld tablets for tableside ordering?
- Yes, we have a variety of tablets designed for POS usage.
- Click here (https://www.volantesystems.com/products/mobile-tablet-pos/) to see our POS tablet brochures,
- or click here (https://www.volantesystems.com/volante-support/) to speak to a representative for more information.
Where do I contact Technical Support?
Our friendly technical support team can be reached at 1-877-490-6333, or at
support@volantesystems.com if you’d like to send us an e-mail.
What operating systems does Volanté support?
Volanté supports Linux and Windows operating systems.
Does Volanté offer handheld tablets for tableside ordering?
- Yes, we have a variety of tablets designed for POS usage.
- Click here to see our POS tablet brochures,
- or click here to speak to a representative for more information.
Can I access my Volanté BackOffice from my web browser?
Yes, Volanté is proudly hosted on the Google Kubernetes Cloud, allowing you to access your BackOffice from anywhere with an Internet connection. If you are currently utilizing our on-premise solution, speak to a representative today to see about how we can upgrade you to our Cloud.
Does Volanté integrate with XYZ solutions?
Volanté has many integration partners in a variety of industries. Please check out our partnerships page as a starting point, and we would be happy to chat about your integration needs on a call.Can Volanté use my existing employee badges or fobs for payroll deduction or meal plan processing?
Usually – yes. We can make use of RFID, barcode, or magnetic stripe scanning to utilize your existing cards. We’d be happy to test your sample badges or fobs on our readers to ensure compatibility.Does Volanté support fine dining and table service?
Yes. Volanté has a robust table service and fine dining module that will ensure your fine dining restaurant or concept has its needs met. Functionality includes hold and fire options, meal coursing, custom and forced modifiers, and kitchen display systems and printers. To chat more about your table service dining needs, please contact our team by clicking hereDoes Volanté support barcoded items?
Yes. Volanté’s POS terminals, tablets and self-serve kiosks all have optional barcode scanning peripherals that will allow your guests to scan barcoded items.Does Volanté have mobile and online ordering?
Yes. Volanté supports browser-based ordering in addition to custom branded integrated mobile applications. To learn more about mobile and online ordering, please click here.
Does Volanté support declining and inclining balance accounts?
Yes. Volanté has a built-in meal plan and account management CRM. This allows for inclining and declining balance accounts, in addition to meal credits. You can learn more about our meal plan solutions for your industry by clicking here
Does Volanté allow for customized receipt printing?
Yes. All receipts can be customized within our system to include your logo and business information. For customer accounts, we can display remaining account balances so that your patrons always know where their balances are at.
Does Volanté have an online portal for balance checking and account review?
Yes. Volanté’s custom-branded AMS portal allows anyone with an account in our system to look up their balance, review transactions, and save a credit card on file to load their account. We also have autoload capabilities, so that you never arrive at the dining venue empty-handed.
